How HIPAA Compliance Helped Boilerplate Unlock New Revenue Streams and Scale with Confidence

The Client

‍Boilerplate, a dynamic software portal system, empowers businesses to streamline the management of repetitive document requests—from staff onboarding to client intakes. In an industry where sensitive data and regulatory requirements like HIPAA are paramount, Boilerplate needed a reliable compliance solution that wouldn’t slow down their growth. This case study highlights how partnering with Accountable transformed their approach to HIPAA compliance, enabling them to secure key clients, boost revenue, and reduce operational stress.

About Boilerplate:
Boilerplate was born from the need to simplify and automate documentation requests. Its platform lets users create reusable checklists, capture digital signatures, and manage sensitive paperwork—all within a branded portal. Originally not designed to handle HIPAA-regulated data, the company quickly recognized the need for robust compliance as they began engaging with sectors like education, healthcare, and financial services.

Industry Challenges:

• Managing sensitive documentation while maintaining regulatory compliance
• Keeping pace with evolving COVID-era requirements
• Avoiding the pitfalls of non-compliance penalties
• Meeting client expectations in highly competitive markets, such as preschool enrollments and healthcare services

The Challenge

Before working with Accountable, Boilerplate wasn’t processing HIPAA-related documents. However, as the COVID-19 pandemic unfolded, their clients’ needs shifted dramatically. The company faced several challenges:

• Rapid Compliance Needs: With the influx of sensitive data (medical clearances, vaccination proofs, etc.), they needed a swift and cost-effective way to become HIPAA compliant.
• Complex Regulatory Landscape: Navigating HIPAA requirements can be overwhelming—especially for startups lacking extensive legal or compliance teams.
• Impact on Sales: Prospective clients began scrutinizing HIPAA practices during sales calls, and even minor compliance gaps could result in lost deals.

Brian, Boilerplate’s founder, explains,

“You hate to get to that point in the process where you're talking to a prospect and they go, ‘actually one of the forms does have some medical information’ and you don't want to lose that sale because you don't have HIPAA compliance.”

The Solution: Accountable’s “HIPAA Compliance in a Box”

Streamlined Compliance Framework:
Boilerplate turned to Accountable for a comprehensive solution. Accountable provided a ready-made framework, including customizable policies and procedures, a detailed compliance checklist, and ongoing training for staff. This “compliance in a box” approach allowed Boilerplate to:

• Quickly Adapt Their Product: Integrate necessary compliance features into their platform with minimal disruption.
• Ensure Ongoing Training: Automatically manage and track HIPAA training for team members, reducing the need for expensive legal consultations.
• Access Expert Support: Rely on a dedicated Accountable representative for timely answers and guidance—ensuring that any compliance questions were resolved swiftly.

Brian shares,

“Our point of contact at Accountable—Chuck—would get us answers within the day. That responsiveness allowed us to move deals forward without being slowed down by compliance issues.”

The Results

Enhanced Revenue Opportunities:
Since implementing Accountable’s solution, Boilerplate has seen a dramatic impact on its revenue streams.

• At least 30% to 50% of their revenue now comes from clients who require HIPAA compliance, such as preschools, healthcare providers, and financial service companies.

Operational Efficiency and Reduced Stress:

• Automated reminders and streamlined training reduced the administrative burden, freeing up time and resources.
• Boilerplate could confidently pitch its product, knowing that the HIPAA compliance piece was thoroughly managed—boosting client trust and accelerating sales cycles.

Improved Client Relationships:

• By integrating HIPAA compliance seamlessly, Boilerplate has not only attracted new business but also built stronger, long-lasting relationships with existing clients.

Looking Forward

Boilerplate’s experience with Accountable has positioned them for continued growth. Brian notes the long-term benefits:

“It reduces my stress and lets us focus on serving our clients and growing our business.”

There is also potential for expanding the compliance model beyond HIPAA into other regulatory areas, ensuring that as their product evolves, so too does their ability to manage compliance seamlessly.

Conclusion

Boilerplate’s partnership with Accountable illustrates how a well-executed compliance strategy can be a catalyst for growth. With Accountable’s expert framework, timely support, and streamlined training, Boilerplate has transformed a daunting regulatory challenge into a competitive advantage—unlocking new revenue opportunities and bolstering client confidence.

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Get in touch!
For companies facing similar challenges, Accountable offers a robust solution to manage HIPAA compliance and beyond. Contact Accountable today to discover how you can streamline your compliance processes and focus on what matters most—growing your business.

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